Returns and Exchanges
U.S. / Domestic Orders:
Customer satisfaction is our biggest priority. If your order doesn't work out for any reason we accept returns and exchanges on unworn, unwashed, or defective merchandise within 10 days of receiving an order.
We will pay for the shipping and provide a label for all U.S. exchanges. All returns can be refunded back to the original payment method (with a shipping/handling fee deducted) or in the form of store credit. At this time, we do not offer free return shipping for international orders or refunds on customs or duties.
International Orders:
Customers are responsible for paying all customs and return shipping fees. We have no control over customs fees and they vary from country to country.
If you need further assistance with your return or exchange:
Email us directly at support@koalition.shop